Legal
Last updated: August 2026 · Effective: August 2026
Please read these Terms and Conditions carefully before using the Calendyfy platform. These Terms govern your access to and use of Calendyfy as both a business owner and as a customer making bookings through a Calendyfy-powered page.
By creating an account or using the Calendyfy platform in any capacity, whether as a business owner or as a customer making a booking, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use Calendyfy.
Calendyfy is an AI-powered booking and appointment management platform for service businesses worldwide. It enables businesses to accept service appointments and space rentals online, collect payments, and communicate with customers automatically. Calendyfy operates as a technology intermediary and is not a party to the service agreements between business owners and their customers.
To use Calendyfy as a business owner, you must register with a valid email address and phone number. You are responsible for maintaining the confidentiality of your account credentials.
You must be at least 18 years old and have the legal capacity to enter into contracts to use Calendyfy. By registering, you represent that you meet these requirements.
You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
You are responsible for all activity that occurs under your account. Notify us immediately at hello@calendyfy.com if you suspect unauthorised access.
The Free plan is available to all registered business owners at no monthly charge. It includes your booking page and link, up to 3 services, 1 space, the AI booking assistant subject to a monthly message allowance, payment collection at booking, email confirmations, and basic analytics.
The Pro plan is billed in advance on three cycles: monthly, quarterly, or yearly, with the quarterly and yearly cycles offering a saving compared to paying monthly. Pricing depends on your country of registration. Businesses registered in Nigeria are billed in Nigerian Naira and processed via Paystack. Businesses registered elsewhere are billed in US Dollars and processed via Paddle, at regional rates shown on our pricing page at the time of purchase. Pro includes unlimited services, 1 space, 1 staff member, iFrame embeds, custom logo and banner uploads, Google Calendar sync, advanced analytics with CSV export, walk-in booking mode, and an allowance of 50 AI assistant messages per month.
The Enterprise plan includes everything in Pro plus unlimited spaces for multi-location businesses, unlimited staff with roles and permissions, Calendyfy branding removal, unlimited AI assistant usage, custom and scheduled reports, and dedicated support with onboarding. Enterprise is billed in advance on monthly, quarterly, or yearly cycles. Nigerian businesses are billed in Nigerian Naira (₦15,000/month, ₦39,000/quarter, ₦135,000/year) via Paystack. Businesses in other African countries are billed in US Dollars (from $11.99/month) via Paddle. International businesses are billed in US Dollars (from $24.99/month) via Paddle. Current rates are shown on our pricing page at the time of purchase.
When subscribing to the Pro or Enterprise plan through the Calendyfy iOS or Android app, billing is handled entirely by Apple (via Apple In-App Purchase) or Google (via Google Play Billing), depending on your device. These transactions are subject to Apple's or Google's terms and conditions respectively. Calendyfy does not process or store payment details for mobile-initiated subscriptions. Prices displayed in the app may vary slightly from web prices due to platform-imposed currency conversions.
Where Calendyfy processes a booking payment on a business’s behalf, Calendyfy charges a single all-inclusive platform fee of 3.5% on every confirmed paid booking, on all plans including Enterprise. This fee covers payment processing; Calendyfy pays the payment processor out of it, and no separate processor fee is deducted from the business. It is applied automatically before payouts are calculated. Free bookings (where the business sets the service price to zero) are not subject to any Calendyfy commission. Where a business has connected its own payment processor under section 5.6, customer payments are received directly into that account; those bookings and membership charges settle outside the Calendyfy platform balance, carry no Calendyfy commission, and are not eligible for Calendyfy payouts.
For payments processed by Calendyfy via Paystack, a fee of 1.5% + ₦100 per transaction applies, capped at ₦2,000. That processor fee is paid by Calendyfy out of the 3.5% platform fee and is not deducted separately from the business. Where a business has connected its own payment processor, that processor’s fees are charged directly to the business under its own agreement with that provider, and Calendyfy has no part in setting or collecting them.
Depending on your country and plan, you may connect your own payment processor to Calendyfy, including Stripe, PayPal or Paystack. Connecting a processor is optional and requires you to provide credentials issued to you by that provider; Calendyfy validates them with the provider before storing them and holds them encrypted at rest. You may disconnect at any time from your dashboard, and Calendyfy will delete the stored credentials. Where a processor is connected, your customers’ payments are made directly to your account with that provider. Calendyfy is not a party to those transactions, does not receive, hold or control those funds, and makes no payout in respect of them. You remain solely responsible for your relationship with that provider, including your compliance with its terms, settlement and payout timing, refunds, chargebacks, disputes, tax and any fees it charges. You are responsible for keeping the connection valid; if credentials are revoked, expire or lose the permissions Calendyfy requires, your booking page may be unable to take payment until you reconnect. Access to connect a processor follows your subscription, and if your paid plan lapses the connection is suspended until the plan is active again. Your stored credentials are retained during suspension so the connection resumes without re-entry, unless you disconnect.
For each service or space, the business owner may choose who bears the combined platform and payment processor fees: (a) the business absorbs the fees, meaning the customer pays only the listed price and the business receives the net amount after deductions; or (b) the fees are passed to the customer, meaning the customer is charged the listed price plus the applicable fees at checkout. This setting is configured per service or space and must be disclosed to customers at the point of booking.
We reserve the right to change plan pricing with 30 days' notice. Existing Pro subscribers will be notified before any price change affects their renewal.
When a customer initiates a paid booking, a temporary hold is created on the requested time slot for 5 minutes. For businesses collecting through their own connected Paystack account, the hold is 30 minutes. If payment is not completed before the hold expires, the hold lapses and the slot is released for others to book.
A paid booking is only confirmed once payment has been successfully processed. Free bookings (zero-price services) are confirmed immediately upon submission. Confirmation is communicated to both the business owner and the customer via email.
Business owners may set the price of a service or space to zero, enabling customers to book at no charge. Free bookings are confirmed immediately without payment processing and are not subject to the Calendyfy platform commission or payment processor fees.
Business owners may configure services with recurring payment schedules (weekly, monthly, quarterly, or yearly). Each billing cycle constitutes a separate confirmed booking transaction and is subject to the standard all-inclusive platform fee of 3.5% per cycle, except where the business collects through its own connected Paystack account, in which case each cycle settles directly to that account with no Calendyfy commission. Calendyfy does not guarantee continuous billing if a customer's payment method fails on renewal. Business owners are responsible for managing service access and notifying customers of failed renewals.
Business owners may add custom fields to their booking forms to collect additional information from customers at the time of booking (for example, style preferences, health disclosures, or specific requirements). Business owners are responsible for ensuring that any custom fields they create comply with applicable data protection laws and do not collect sensitive personal information beyond what is necessary for delivering the service.
Cancellation policies are set by the individual business owner. Calendyfy is not responsible for refund disputes between business owners and customers. Business owners are responsible for clearly communicating their cancellation terms to customers.
Calendyfy uses atomic database transactions to prevent double bookings. However, in rare edge cases involving simultaneous requests, conflicts may occur. Calendyfy is not liable for losses arising from scheduling conflicts.
This section applies only to payments that Calendyfy processes on your behalf. If you have connected your own payment processor under section 5.6, your customers pay you directly, Calendyfy never holds those funds, and there is no Calendyfy balance to withdraw. Payouts in respect of those payments are made by your own provider under its agreement with you, on its own schedule.
Where Calendyfy processes payments on your behalf, you may request a payout of your available balance a minimum of one business day after the booking payment was received. This delay allows payment processors to settle funds to Calendyfy's account.
Your available payout balance is your total confirmed booking revenue from payments Calendyfy processed on your behalf, minus the 3.5% Calendyfy platform fee, minus any refunds issued and any previously processed payouts. Payments received directly into a payment processor you have connected yourself do not form part of this balance.
Payout processing times depend on your bank and are typically 1-3 business days after a request is approved.
Calendyfy reserves the right to withhold or delay payouts in cases of suspected fraud, chargebacks, or violations of these Terms.
Pro and Enterprise subscriptions are billed in advance on a monthly, quarterly, or annual cycle. Subscriptions auto-renew on the same cycle unless cancelled before the renewal date. Subscriptions purchased via the web are billed through Paystack (Nigeria) or Paddle (international). Subscriptions purchased through the iOS app are billed by Apple; subscriptions purchased through the Android app are billed by Google.
Subscriptions purchased via the web may be cancelled at any time from your dashboard. Subscriptions purchased through the iOS app must be cancelled via your Apple ID settings in the App Store. Subscriptions purchased through the Android app must be cancelled via Google Play. Access to paid plan features continues until the end of the current billing period regardless of where the cancellation is made. Refunds for web subscriptions, where applicable, are governed by our Refund Policy, which includes a 14-day money-back guarantee on initial subscriptions. Refunds for mobile subscriptions are governed by Apple's or Google's refund policies respectively, and must be requested directly through those platforms.
Upon cancellation of a Pro subscription, your account reverts to the Free plan. Upon cancellation of an Enterprise subscription, your account reverts to the Free plan unless you choose to downgrade to Pro. Paid-plan content (logo, banner, iFrame configurations, staff members, spaces beyond Free plan limits) will be deactivated but not deleted for 30 days, allowing you to re-subscribe and restore them.
Business owners are responsible for ensuring that their service and space listings, pricing, availability, and descriptions are accurate and not misleading.
Business owners are solely responsible for delivering the services or spaces they advertise. Calendyfy is not liable for any failure, defect, or dispute arising from the services provided.
Business owners are responsible for complying with all laws and regulations applicable to their business in their jurisdiction of operation, including consumer protection laws, tax obligations, and any licensing requirements.
Business owners have access to customer data (name, contact details) provided through Calendyfy bookings. This data may only be used to facilitate the booked service and must not be used for unsolicited marketing or shared with third parties.
You may not use Calendyfy to: (a) facilitate illegal activities or services; (b) process fraudulent payments; (c) harass, abuse, or harm other users; (d) scrape, copy, or reverse-engineer any part of the platform; (e) upload content that is defamatory, obscene, or infringes third-party intellectual property rights; (f) circumvent any access controls or security measures; (g) create multiple accounts to abuse free trial limits or referral programs.
All software, design, trademarks, and content comprising the Calendyfy platform are the intellectual property of Calendyfy. You may not copy, reproduce, or distribute them without our written permission.
You retain ownership of content you upload to Calendyfy (logos, banners, service descriptions, space photos). By uploading, you grant Calendyfy a non-exclusive licence to display and use that content to operate the platform on your behalf.
Calendyfy is provided "as is" without warranties of any kind, express or implied. We do not warrant that the platform will be error-free, uninterrupted, or free from viruses or other harmful components.
To the maximum extent permitted by law, Calendyfy's total liability for any claim arising from your use of the platform shall not exceed the total fees paid by you to Calendyfy in the 3 months preceding the claim.
Calendyfy is not liable for the actions, availability, or reliability of third-party services including Paystack, Stripe, PayPal, Paddle, Apple (App Store / In-App Purchase), Google (Google Play Billing), Mailjet, or any other integrated service.
You may close your account at any time from your dashboard settings. Outstanding payout requests will be processed before account closure.
We reserve the right to suspend or terminate your account at any time if you breach these Terms, engage in fraudulent activity, or if we determine that your use poses a risk to the platform or other users. We will make reasonable efforts to notify you before termination except in cases of serious fraud.
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of Calendyfy shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.
We may update these Terms from time to time. When we make material changes, we will notify you via email at least 14 days before the changes take effect. Continued use of Calendyfy after the effective date constitutes your acceptance of the revised Terms.
For questions about these Terms, contact us at hello@calendyfy.com or write to: Calendyfy, Lagos, Nigeria.